Warranty & Support

1) Your statutory rights

UK (Consumer Rights Act 2015): You have a 30-day short-term right to reject faulty goods for a full refund. After 30 days, the retailer must offer a repair or replacement; if that is impossible or unsuccessful, a price reduction or refund may apply. Within the first 6 months, faults are presumed to have been present at delivery unless proven otherwise. These rights apply regardless of any manufacturer warranty.

EU/EEA (Directive (EU) 2019/771): Minimum 2-year legal guarantee against lack of conformity. Primary remedies are repair or replacement; otherwise, price reduction or refund.

2) Manufacturer warranties (what we provide)

• We supply genuine, region-correct models sourced from authorised channels. Manufacturer warranties are honoured in the product’s intended service region unless the brand explicitly offers international coverage.
• Typically covered: manufacturing defects and electronic failures in normal use. Not covered: accidental/liquid damage, misuse or unauthorised repair, software modifications (root/jailbreak), cosmetic wear, and consumables (e.g., normal battery capacity fade).
• Brand terms govern the exact coverage and process.

3) DOA / early-life failures

If your item arrives DOA or develops a fault within 14 days of delivery, contact us with order number, serial/IMEI and a fault description (photo/video if relevant). We will triage promptly and arrange a suitable swap / repair / return-to-base, in parallel with your statutory remedies.

4) How to make a warranty claim

1. Open a ticket: support@remotebox.co.uk (order #, serial/IMEI, photos/video).
2. Troubleshooting: we run basic checks to rule out setup/software issues.
3. Routing: in the first 30 days (UK) / early phase (EU) we may handle directly; beyond that we guide you to authorised service or issue an RMA, per brand policy. Returns without an RMA will still be processed but may be delayed.
4. Outcome: repair or replacement; if repair can’t be completed in a reasonable time, escalation to replacement or refund may apply per local law and brand policy.

Back up data and remove account locks (Apple ID/Find My, Google FRP, passcodes) before service.

5) Brand specifics (indicative links)

Warranty terms are set by each manufacturer and may vary by model/region. Check the official policy for your serial/IMEI:

• Apple: One-Year Limited Warranty — Official terms (EMEA)
• Samsung (UK): Warranty info — Support page; 5-year promo (selected appliances) — Terms
• DJI: DJI Care Refresh — Program (IWS available on select models; see FAQ)
• ASUS: International Warranty Service — FAQ
• Lenovo: Warranty lookup & upgrades — Support
• Microsoft Surface: Warranty & service — Support
• HP (UK): Limited warranty — Terms; check status — Tool
• Canon (EU): European Warranty System — EWS
• Nintendo (UK): Warranty docs — Support

Coverage is generally provided in the intended service region of the product unless the brand explicitly offers international service.

6) Returns vs. warranty (change of mind)

Distance-selling rules may allow cancellation within 14 days of delivery (UK CCR / EU 2011/83). You may handle goods as in a shop; if handling goes beyond that, a deduction for diminished value may apply. The standard outbound delivery cost (if paid) is refundable. See our Returns & Refunds for full details.

7) Refunds & timing (distance returns)

• Refund to the original payment method within 14 calendar days of either receiving the goods back or receiving evidence of return — whichever is earlier.
• If we agreed to collect the goods, the refund is due within 14 days of your cancellation notice.

8) Contact

Warranty / RMA: support@remotebox.co.uk
Working hours: Mon–Fri, 09:00–18:00 UK time (GMT/BST)
RMA Centre: REMOTEBOX.co.uk, Oaklea House, Limesquare Business Park, Enterprise Way, Peterborough, PE3 8YQ