FAQ

We fulfil from the UK and the EU. The product page shows availability; routing is chosen for speed and minimal customs friction.

Typical delivery is 2–5 working days depending on destination and item size. Express options may be available at checkout.

We email tracking on dispatch. You can also view updates in your account area.

No. We’re online-only and ship directly from our hubs for faster coverage.

Yes — online purchases have a 14-day cooling-off period. You may handle the goods as in a shop; if handling goes beyond that, we may deduct for diminished value. See our Returns page for steps and exclusions (e.g., hygiene-sealed items once opened).

For change-of-mind returns, you pay return shipping. You can request a prepaid label (if available); the label cost will be deducted from your refund.

Within 14 calendar days of either us receiving the goods back or you providing proof of return — whichever is earlier. We refund the item price and the standard outbound delivery cost (if paid) to the original payment method.

Contact Support. We’ll arrange repair or replacement; if that’s not possible within a reasonable time, escalation to refund may apply per UK/EU law and brand policy. In the UK you also have a 30-day short-term right to reject.

UK: prices include UK VAT where applicable. EU: for orders fulfilled from our EU hub, prices include local VAT where applicable; otherwise duties/taxes may be due on delivery (shown at checkout when relevant).

No universal price-match. We focus on stable pricing and clear value on a curated range.

Stock status is shown on each product page and updates based on physical readiness to dispatch.

Manufacturer warranty length depends on brand and product line. UK consumer rights (CRA 2015) and EU legal guarantees apply independently of any commercial warranty.

Through authorised service routes defined by the brand. Contact Support for a return reference (RMA) and instructions. Returns without an RMA are still processed but may be delayed.

UK: most operators need an Operator ID, and pilots may need a Flyer ID depending on weight/category (generally required ≥250 g). See the UK Civil Aviation Authority guidance: Registering to fly and Get a Flyer ID. EU: EASA Open category (A1–A3) rules apply by class/weight (C0–C4). See EASA guidance: Open category and Class identification labels.

Yes — region-correct models carrying CE and/or UKCA where applicable. Drone class (C0–C4) is listed on the product page when provided by the manufacturer.

IATA passenger guidance: spares in carry-on only. ≤100 Wh usually allowed; 100–160 Wh typically needs airline approval (often max 2 units); >160 Wh generally prohibited. Always confirm with your airline. See IATA: Passengers travelling with lithium batteries (PDF).

Yes. We follow UK/EU WEEE guidance and can provide options for responsible disposal or collection depending on the item and your location. In the UK, retailers with an EEE sales area >400 m² must accept very small WEEE (<25 cm) free of charge — see GOV.UK: Take back waste in store and WEEE guidance: Regulations.

Yes. UK VAT invoices are provided. For EU deliveries fulfilled from our EU hub, local VAT invoices are issued where applicable. EU businesses can add a valid VAT ID; eligibility depends on fulfilment route and local rules.

If available, finance options are shown at checkout with provider, term and APR. Eligibility checks apply.

Sometimes — during promotions or seasonal campaigns. Terms and balance info are shown when available.

No. We don’t offer in-store services or a trade-in programme. Focus: online retail with UK/EU delivery.